Terms & refunds

Sasak Garden Resort is operated by PT ABC AID AIM, Dusun Loco, Desa Senggigi, Lombok Barat, NTB 83355, Indonesia. Contact: [email protected] or WhatsApp +62 811-2893-3335.

Booking: a request through the site is confirmed by us personally. With online prepayment the booking is confirmed as soon as the payment is received.

Payment: prices are per room per night in Indonesian rupiah (IDR). Online payments (card, bank transfer, QRIS, e-wallets) are processed by Xendit; we never see your card details. The rest is paid on arrival unless agreed otherwise.

Cancellation: terms are confirmed with your booking. As a rule: free cancellation up to 30 days before arrival, 50% refund 14–30 days before, no refund later than 14 days before arrival.

Refunds: approved refunds are returned to the original payment method within 14 days of the cancellation, minus non-refundable bank or payment-provider fees.

Check-in from 14:00, check-out until 12:00. Questions or complaints: write to us — we answer within one day.